The platform also integrates with Sales Force, Hub Spot, Groove, Help Scout, Mail Chimp, Word Press, and Google Analytics.So regardless of the other tools you’re already using, adding Olark is a seamless process.The Pros One of the biggest advantages of Olark is the fact that all of the live chat transcripts on the platform are searchable.
You can use its “Lead Bot” feature to qualify site visitors, which will then deliver only the most qualified potential customers and clients to your sales team.
This can cut down on the time your team spends answering basic questions.
The Cons Intercom is designed as an all-in-one tool.
So while it’s possible to use the chat feature alone, users who choose this option will be getting a limited version of the platform’s functionality.
It can help with a variety of essential tasks, including capturing and converting leads, onboarding and engaging customers, supporting and retaining customers, and providing self-service support.
This level of efficiency can , and enable businesses to focus on the goals that directly contribute to their revenue.
The Verdict Drift is an excellent option for businesses looking to automate parts of the live chat process, but might not be necessary for smaller businesses who aren’t yet dealing with large chat volumes.
claims to be the “world’s simplest live chat software.”Its ease of use comes in the form of real-time reporting, automated messages, and straightforward team management tools.
Of course, each tool has its pros and cons, both for operators and customers, and there’s no “best” option that will work for every site.